Larson Design Group
  • Information Technology
  • Williamsport, PA, USA
  • Competitive
  • Hourly
  • Full Time

Comprehensive Benefits including Insurance, 401k and ESOP


Larson Design Group is an Affirmative Action/EEO employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

Larson Design Group (LDG) is offering the following full-time opportunity in our Williamsport, PA office for a motivated, self-starter to join our team. LDG is a growing, employee-owned company teaming with our clients to provide responsive, innovative solutions to facility, transportation, land development, and environmental needs. We communicate honestly and responsibly to deliver value-added services to clients who share our goals of quality, growth, and profit. Our success is reflected in our personal and professional development, and our commitment to community stewardship.

The Help Desk Support II individual will be responsible for client services support of our IT infrastructure. He/She will interact with end users ensuring the technology framework performs to meet the needs of our staff. This position will administer level 2 support remotely, in person, and/or via phone and email as appropriate. This position will also support multiple platforms including desktops, laptops, mobile devices, videoconferencing and printing equipment.

DUTIES:

  • Manage Windows OS, hardware and software troubleshooting
  • Operate the Active Directory and basic Network troubleshooting
  • Printing configurations and troubleshooting
  • Control end user software training
  • Understand desktop security and improvements
  • Configure and deploy new workstations

QUALIFICATIONS:

  • H.S. Diploma with Customer Service experience.
  • 2-4 years' experience in this role, or a similar role.
  • Must be able to articulate technical information to a non-technical audience.
  • Must be able to learn on the job to stay current with technologies.
  • Must demonstrate the ability to work independently and as a team member to complete assigned tasks in a timely manner.

 

 

Larson Design Group
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